hi772 Privacy Policy

1 Information We Collect

hi772 collects personal information from you in three ways: information you provide directly during registration and account management, information generated automatically through your use of the platform, and information received from trusted third-party partners such as payment processors. The following table summarises the categories of data we collect and the context in which each category arises.

1.1 Data You Provide Directly

When you register an account on hi772, you provide your full name, date of birth, email address, and a Bangladesh mobile number associated with your chosen payment method (bKash, Nagad, Rocket, or Upay). You may also provide additional identity documents during KYC verification — such as a copy of your National ID card or passport — to satisfy our account integrity requirements. All documents submitted for KYC purposes are handled with strict confidentiality and are not shared with unauthorised parties.

1.2 Data Collected Automatically

When you access the hi772 platform, our systems automatically collect certain technical information from your device. This includes your IP address, the type of device and browser you are using, your internet service provider, and the pages or game screens you navigate to during each session. This data helps us maintain platform security, detect unusual access patterns, and improve the overall performance of the hi772 website and mobile experience.

1.3 Data From Payment Partners

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment partners share transaction confirmation data with hi772 to credit or debit your account balance. hi772 does not receive or store your full card number, PIN, or mobile banking password. Payment confirmation data is used only to reconcile your hi772 wallet transactions.

2 How We Use Your Data

hi772 processes your personal data only where we have a valid legal basis to do so. The primary legal bases we rely on are: contractual necessity (processing required to deliver the services you signed up for), legitimate interests (fraud prevention, platform security, and product improvement), legal obligation (anti-money laundering and age verification requirements), and consent (marketing communications, where you have opted in).

2.1 Account Operation

The core use of your personal data is to create and manage your hi772 account. This includes authenticating your identity at login, processing deposits and withdrawals, maintaining your bet and game history, applying bonuses to your account, and handling support queries. Without this processing, we cannot provide the hi772 service.

2.2 Identity Verification & Fraud Prevention

hi772 is required to verify player identities to prevent underage gambling, account fraud, and money laundering. We use your identity and financial data to detect suspicious transaction patterns, identify duplicate account registrations, and flag activity that may indicate the use of stolen payment credentials. Where fraud is confirmed or strongly suspected, relevant data may be shared with law enforcement authorities.

2.3 Responsible Gaming Monitoring

hi772 uses your gameplay data — including session frequency, bet sizes, deposit volumes, and loss patterns — to identify potential signs of problem gambling behaviour. Where our systems or support team identify a concern, we may contact you proactively with information about responsible gaming tools available on the platform. This processing is carried out in your interest and reflects hi772's commitment to player welfare.

2.4 Platform Improvement

Aggregated and anonymised usage data helps hi772 understand how players navigate the platform, which game categories perform well, and where technical issues may arise. This data is used internally to improve the hi772 experience and is not attributed to individual player profiles in any reporting shared outside hi772.

2.5 Marketing Communications

If you have consented to receiving promotional communications during registration or through your account settings, hi772 may send you emails or platform notifications about bonuses, new game launches, cricket betting promotions, and seasonal offers relevant to the Bangladesh market (including BPL season promotions, Eid bonuses, and Pohela Boishakh offers). You may withdraw this consent at any time. Withdrawal of marketing consent does not affect your ability to use your hi772 account.

3 Data Sharing & Disclosure

hi772 does not sell your personal data to third parties. We share your information only with the categories of recipients listed below, and only to the extent necessary for each stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, hi772 must share transaction-relevant data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or your card issuer (Visa/Mastercard via Dutch-Bangla Bank, City Bank, BRAC Bank, or other card-issuing institutions in Bangladesh). This data sharing is limited to the information required to complete the transaction and is governed by each payment provider's own privacy policy.

3.2 Game Studio Providers

When you play a game supplied by a third-party studio — Evolution, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, or others — that studio's platform receives a session token and a player identifier to launch the game. hi772 does not share your name, mobile number, or payment details with game studios. Studios receive only what is technically required to load your game session securely.

3.3 Legal & Regulatory Disclosure

hi772 may disclose your personal data to governmental authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so — for example, in connection with an anti-money laundering investigation, a court order, or a formal request from a financial intelligence unit. hi772 will only make such disclosures to the extent required by applicable law and will, where legally permissible, notify affected players of any such disclosure.

3.4 Business Operations Partners

hi772 works with a small number of trusted technology vendors to operate the platform — including cloud hosting providers, email delivery services, and customer support software. These vendors process personal data only on hi772's instructions and are contractually bound to maintain confidentiality and implement appropriate security measures. They are not permitted to use your data for their own purposes.

3.5 No Cross-Border Transfers Without Safeguards

Where personal data is transferred to or processed by a service provider located outside Bangladesh, hi772 ensures that appropriate data transfer safeguards are in place, including data processing agreements that impose equivalent data protection standards. hi772 does not transfer player data to jurisdictions that lack adequate data protection frameworks.

4 Cookies & Tracking Technologies

hi772 uses cookies and similar browser-based technologies to operate the platform, maintain your session, and collect anonymised performance data. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

4.2 Third-Party Cookies

hi772 does not deploy third-party advertising or retargeting cookies. Some game studios (Evolution, Ezugi, Pragmatic Play) may set their own session cookies within the game frame to maintain game state and ensure fair play continuity. These studio cookies are technically necessary for game operation and are governed by each studio's own privacy practices.

4.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential or security cookies will impair your ability to log in to or use the hi772 platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and the browsers commonly used on Android devices popular in Bangladesh (including the Samsung Internet Browser).

5 Data Retention & Storage

hi772 retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal obligations and legitimate business interests. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for 5 years following permanent account closure, to satisfy potential legal and regulatory audit requirements.
• Financial transaction records: Retained for 7 years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Support and communication records: Retained for 3 years from the date of the last interaction.
• Usage and gameplay data: Retained in anonymised, aggregated form indefinitely for product analytics; individually identifiable gameplay records are deleted 2 years after account closure.
• Marketing consent records: Retained for 3 years from the date of consent or from the date of last consent update.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. hi772 conducts periodic data audits to ensure that data is not retained beyond its necessary period.

5.1 Storage Location

hi772 player data is stored on secured cloud infrastructure. All storage systems implement encryption at rest. Access to player data is restricted to authorised hi772 personnel and contracted data processors on a strict need-to-know basis. Physical and logical access controls are reviewed regularly.

6 Data Security Measures

Protecting your personal data from unauthorised access, disclosure, or loss is a core operational priority at hi772. We implement a layered security approach that combines technical controls, procedural safeguards, and staff training.

6.1 Technical Controls

• 256-bit SSL/TLS encryption for all data in transit between your device and hi772 servers.
• Encryption at rest for all databases containing personal and financial data.
• Multi-factor authentication for all hi772 administrative systems.
• Automated intrusion detection and real-time alerting for unusual access patterns.
• Regular third-party penetration testing of the hi772 platform infrastructure.
• Segregated network architecture that isolates payment processing systems from the public-facing platform.

6.2 Procedural Safeguards

• Role-based access controls ensuring staff can access only the data required for their specific role.
• Mandatory data privacy training for all hi772 staff with access to player data.
• A documented data breach response procedure, including player notification protocols where a breach poses a material risk to affected individuals.
• Regular review of third-party vendor security practices prior to any data sharing arrangement.

6.3 Your Role in Security

hi772's security measures are most effective when paired with good security practices on your side. We strongly recommend using a unique, strong password for your hi772 account, enabling any available two-step verification, avoiding accessing your hi772 account from shared or public devices, and logging out after each session. If you believe your account has been compromised, contact hi772 support immediately at [email protected].

7 Your Privacy Rights

As a registered hi772 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact hi772 support at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

7.1 Right of Access

You have the right to request a copy of the personal data hi772 holds about you. We will provide this in a structured, commonly used format. Your first access request in any 12-month period will be fulfilled at no cost. Subsequent requests within the same period may be subject to a reasonable administrative fee.

7.2 Right to Rectification

If any personal data hi772 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as changes to your registered name) may require supporting documentation to verify the updated information.

7.3 Right to Erasure

You may request that hi772 delete your personal data. We will honour erasure requests where there is no overriding legal obligation to retain the data. Please note that financial transaction records and KYC documents are subject to mandatory retention periods and cannot be deleted on request within those periods. Erasure requests will result in permanent account closure.

7.4 Right to Restrict Processing

You have the right to request that hi772 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a decision on that objection is pending. During a restriction period, hi772 will continue to store your data but will suspend all non-essential processing.

7.5 Right to Data Portability

Where data processing is carried out on the basis of your consent or for the performance of a contract, you have the right to receive your personal data in a machine-readable format (such as CSV or JSON) so that you may transfer it to another service provider if you choose to do so.

7.6 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, hi772 will cease all marketing communications immediately. Your account will remain active and unaffected by a marketing opt-out.

7.7 Children's Privacy

hi772 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If hi772 becomes aware that a player under 18 has registered an account, that account will be immediately closed and any associated balance will be returned to the payment method used for deposits, after identity verification. If you believe a minor has accessed hi772, please contact support immediately.

8 Policy Updates & Contact

hi772 reviews this Privacy Policy periodically and will update it to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify you via your registered email address at least 14 days before the changes take effect.

8.1 Continued Use as Acceptance

If you continue to use the hi772 platform after a Privacy Policy update has taken effect, you are considered to have accepted the updated policy. If you do not accept an updated policy, you should close your account before the effective date of the changes by contacting hi772 support.

8.2 Relationship to Other hi772 Policies

This Privacy Policy should be read alongside the hi772 Terms & Conditions and Responsible Gaming Policy, which together form the full framework governing your use of the platform. In the event of any conflict between this Privacy Policy and another hi772 policy on a data-related matter, this Privacy Policy takes precedence.

8.3 Contact for Privacy Matters

For any question, concern, or formal request relating to your personal data or this Privacy Policy, please contact the hi772 data team at:

Email: [email protected]

Please include "Privacy" in the subject line of your message so that it is directed to the appropriate team promptly. hi772 is committed to resolving all privacy-related enquiries in a timely, respectful, and transparent manner.